While shop agents attend to new customers, in-store self-service diagnostics takes care of the rest.

A pure software solution

Point of Sale Diagnostics is a software dashboard which runs on any ordinary windows computer and diagnoses smartphones and tablets connected via USB. No hardware, maintenance or upgrade overheads.

Not just diagnostics

Performs deeper diagnostics than the on-device solution and offers services such as device flashing, content backup and transfer between devices.

Data based up-selling and cross-selling

Customers are more likely to purchase a new battery, data plan, service or a higher specs device if the suggestion is backed-by hard data about their current device, tariff and usage.

Determine the device’s buy-back value

The buy-back value of used devices is evaluated according to the conditions the device is in, not just on make and model information.

Telco intelligence

Session logs are aggregated in a Centralised Diagnostics Data Management System, providing a real-time and self-maintaining knowledge pool of real issues in the field and their fixes, as well as a complete history of device issues.