[–contact-link=2–]
[–case-study=category/case-studies/cs-telco-solutions/cs-connection-and-traffic/–]

Automatic data detection such as smartphone make & model and the real condition of the device allows precise handling of reverse logistics from the device.

Repair

Does the device really need repair? The app determines what is broken and tells the user how much the repair will cost. It also locates the nearest hand-in point or arranges pick-up at the customer’s location assigning the operation a unique identifier or barcode.

Warranty check

Is the device still under warranty or will the owner foot the reparation cost? Is a warranty extension available? Informed decisions make for happier customers.

Buy-back

What if the user prefers a new device to repairing his broken one? The app collects a detailed log of the device’s condition and guides the user through an evaluation process covering the external condition and availability of components to determine its value. The selection of a new smartphone can also be provided.