WebToGo is attending the Customer Experience Management in Telecoms event being held in Vienna on 22-24 September.

One of the industry challenges discussed in this event is “the benefits of self-service”. Taking into account that digital is the preferred interaction channel today, companies should focus on digital self-service.

WebToGo’s on-device solution empowers the end-user to:

• Perform a full diagnostic scan
• Request expert assistance or help from a friend via digital channels
• Manage processes such as the acquisition of components and accessories, reverse logistics, warranty check and device buyback

Our mission is to provide lasting value in digital customer experience through true self-help solutions.

If you want to receive our latest presentation or arrange a meeting with us in Vienna contact us.