CASE STUDIES
Mobile First After-Sales
Used Smartphone insurance application: “Protectonaut” by Assona
With Protectonaut, Assona and WebToGo launch an innovative Smartphone insurance application which makes insuring used Smartphones a viable business by reliably diagnosing the device and at the same time providing a compelling end-to-end customer experience. Insuring used Smartphones is a great untapped business opportunity:While new smartphone sales are stagnating, users hold on to Smartphones for longer […]
FNAC launches premium technical support service for smartphones and computers
FNAC has introduced a premium technical support program running WebToGo Software to provide effective customer support to their end-users. Digital consumers own 3.64 connected devices on average, expected to surpass 6,58 by 2020*. The need for support grows in parallel with the uptake of these increasingly complex devices. With their premium customer support service – […]
Digital customer care for global OEM
The aftermarket has long been only a second thought within the marketing and sales process. Only recently, more and more original equipment manufacturers (OEMs) have realized the strategic importance of reverse logistics as a competitive advantage. In 2016, a major OEM started to work closely with WebToGo in order to recapture profit and improve customer experience within the whole […]
Provide smartphone support where it is needed and reduce support costs
Smartphones are twice as expensive in support compared to feature phones. When things work, they work, but when things go wrong, users turn to hotlines for help or surf the web to find answers. Or they are simply left stranded. In 2013 a major global Telco took up our proposition to address this issue at […]