CASE STUDIES
Mobile First After-Sales
Optimised smartphone repairs
A leading repair company was searching for a solution to optimise the repair process from device check-in to return, increasing the productivity and streamlining the diagnostics process reducing costs, time and human errors. WebToGo’s Repair Centre Diagnostics Solution was customised and integrated into the existing processes and is today used to pre-filter smartphones by diagnosing […]
Leverage all your services in one on-device portal
In 2013, one of the world’s largest national operators issued a tender and selected WebToGo to provide a cutting edge on-device portal for all smartphone and laptop platforms to enhance its customers’ experience and improve revenue. Previously, their customers had to handle a multitude of channels or fragmented apps, with different user-experiences on different devices […]