WebToGo will be exhibiting at the Mobile World Congress in Barcelona, Spain on February 22-25, 2016.

Be sure to connect with us at App Planet Stand 8.1I59 and experience our “Enhanced Self-Care Solution.”

Internet connectivity is ubiquitous and the distinction between fixed and mobile is thinning down. From a service perspective triple- and quad-play packages are increasingly common while from a user perspective being able to effectively identify and fix issues regardless of device and Internet connection is paramount.

The best way for network operators to provide sustainable technical support and an all-embracing customer experience is Self-Care.

To answer this need, we have extended our best-of-breed self-care solution, which diagnoses Software, Network, Battery and Hardware, to also isolate and fix issues with WiFi routers from the Smartphone. The app addresses slow or no-connection situations and provides fixes like switching to a less congested channel, rebooting the router, monitoring which and how many devices are connected and the traffic they are generating.

As with all WebToGo solutions data is gathered on our sophisticated back-end system allowing analysis, proactive support and mobile campaign management. While our support agent console includes digital support tools such as chat, remotely running tests and accessing the device.

If you want to receive the latest presentation or arrange a meeting with our team, contact us.

We are excited to meet you at our stand in Barcelona, Spain!