WebToGo further extends the reach of its Self-Diagnostics Solution by announcing an app for iPhone and iPad devices which, together with its Android predecessor allows maximising support cost savings by covering 92,5% of the smartphone market.

WebToGo’s Self-Diagnostics Manager is a client-server solution which reduces customer support calls and No-Fault-Found instances by fostering self-help, certifying if a device needs to be returned and providing MNO intelligence.

The success of the Android app, launched a year ago and adopted by the likes of Deutsche Telekom, generated a strong request for its iOS counterpart which has been announced today.

Although the feature-set is the same as on Android, the challenge has been to find workarounds for the comparatively higher restrictions imposed by iOS to maintain the same level of device optimisation and issue resolution. The iOS app accomplishes this through smart text and image dialogues which guide the user to self-help.

Self-Diagnostics for iOS logs session data onto the same server as its Android counterpart, allowing for a self-learning system, improved MNO intelligence, preventive issue analysis and a reduction in the duration of customer calls.

WebToGo Self-Diagnostics typically solves all configuration, connectivity and software issues without the need for the user to call customer support. No-Fault-Found cases are reduced thanks to the extensive range of hardware tests, which validate if the device needs to be returned. With the integration of geo-location logistic use-cases are covered, such as arranging device pick-up or informing the user of the closest delivery point.

According to research firm IDC during the second quarter of 2013, Apple’s share of worldwide smartphone shipments has been of 13.2% and Android’s 79.3%. WebToGo’s Smart-Diagnostics now covers 92,5% of the market.